SHIPPING & DELIVERY
Shipping and Delivery Policy for LE’MOON BABY
1. Shipping Options and Methods:
a. We offer shipping to locations specified on our website. The available shipping options and carriers will be displayed during the checkout process.
b. We strive to process and dispatch orders as quickly as possible. The estimated processing time will be provided on the product page or during the checkout process.
2. Cash On Delivery Orders:
We provide Cash On delivery Service . All COD orders are subject to confirmation. We will contact you via email or phone for confirmation. It is essential to respond promptly to our confirmation inquiry. Failure to respond may result in non-dispatch of the COD order. Ensure your contact details are accurate for successful confirmation. We’ll only use them for order-related communication. Non-response to confirmation may lead to order cancellation. Dispatch of the COD order is contingent on successful confirmation and the customer’s availability to receive the delivery.
3. Shipping Costs:
a. Shipping costs are calculated based on various factors, including the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.
b. Any additional customs duties, taxes, or fees associated with international shipments are the responsibility of the customer. Please consult your local customs authorities for more information on potential charges.
4. Delivery Timeframes:
a. The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times are approximate and may vary due to factors beyond our control, such as customs processing, weather conditions, or logistical delays.
b. Domestics Shipments: Minimum delivery time of a 3 days, maximum delivery time of 10 days.
c. We make every effort to ensure timely delivery; however, we cannot guarantee specific delivery dates or be held responsible for delays caused by the shipping carrier.
5. Order Tracking:
a. Once your order is shipped, we will provide you with a tracking number, if available, to track the progress of your shipment. You can enter the tracking number on the shipping carrier’s website to get real-time updates on the status of your delivery.
b. Please allow some time for the tracking information to be updated after the order is shipped.
6. Shipping Restrictions:
a. We strive to offer shipping services to as many locations as possible. However, there may be certain destinations or regions where shipping is not available. In such cases, we will notify you during the checkout process.
b. Additionally, some products may have specific shipping restrictions due to their size, weight, or content. Any such restrictions will be mentioned on the product page.
7. Partial Shipments:
a. In some cases, if you have ordered multiple products, they may be shipped in separate packages or arrive at different times. This may be due to product availability or logistical reasons. If your order is sent in multiple shipments, we will provide you with the necessary tracking information for each package.
8. Undeliverable Packages:
a. If a package is undeliverable due to an incorrect or incomplete address provided by the customer, refusal of the package, or failure to collect the package from the designated delivery location within the specified timeframe, it may be returned to us.
b. In such cases, we will contact you to confirm the correct shipping address or discuss reshipment options. Additional shipping charges may apply for reshipment.
9. Contact Us:
If you have any questions or concerns regarding shipping and delivery, please contact our customer support team at lemoonstores@gmail.com, WhatsApp: +918078015804. We will be happy to assist you and provide further clarification on our policies